1. Introduction
Welcome to MunchGud. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at support@munchgud.com.
When you visit our website and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it.
2. Information We Collect
We collect personal information that you voluntarily provide to us when registering or logging in (via OTP), placing orders, or subscribing to our newsletters. The personal information that we collect includes:
- Contact details: Mobile number, email address, shipping and billing addresses.
- Order data: Products ordered, billing transaction history, and support tickets.
- Credentials: Passwordless login parameters and cached OTP states.
We do not store credit card or payment information. All transaction routing is processed securely by Razorpay or Google Pay API interfaces directly, ensuring your financial data is fully encrypted.
3. How We Use Information
We use personal information collected via our Site for a variety of business purposes described below:
- To facilitate account creation and logon processes.
- To fulfill and manage your orders, payments, returns, and exchanges.
- To deliver the products to your designated addresses via our integrated logistics partners (e.g. Shiprocket).
- To send product updates, custom discounts, and marketing communications (you can opt-out at any time).
- To respond to user support tickets and resolve product inquiries.
6. Security & Storage
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. All server communications run strictly over secure HTTPS protocols, and sensitive tables are heavily shielded.
However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Site is at your own risk. You should only access the services within a secure environment.
7. Your Rights & Choices
In some regions, you have certain rights under applicable data protection laws. These may include the right:
- To request access and obtain a copy of your personal information.
- To request rectification or erasure of your personal records.
- To object to or restrict processing of your active data.
To make such a request, please contact our support desk directly at support@munchgud.com. We will consider and act upon any request in accordance with applicable laws.